Free Shipping on orders of $50+

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FAQs

We’re happy to help you place an order! Just call us 425.301.4269 or email [email protected].

We typically do first-class shipping. You should receive the dress within 1-3 business days. 

This depends on the product that is purchased, in most cases, no. Each product clearly indicates whether shipping is charged.

YES. We want you to be 100% happy. If you don't like it, you return it in 7 days of receiving the dress. No questions asked. You just pay the return shipping.

You will receive the money back immediately after we receive the dress. The actual money will be reflected in your account based on the bank transaction rules.

Don't worry, we take the loss. We want you to be 100% satisfied.

There are three easy ways to check the status of your order.

1. Log into your account and get real-time updates on your order status.

2. Track your order through the shipping confirmation email.

3. Send us an email at [email protected].

We want you to get your new items as quickly as possible! All orders are processed on the same day, or worst case the next day. Standard delivery shipping 1-3 business days after your order has been processed.

Your debit or credit card will be pre-authorized at the time your order is submitted. The funds will be held by your bank, which may affect your account balance. Dianz is not responsible for overdraft fees. Your debit or credit card will be charged at the time the order ships.

Customer security is very important to us and we take great care to provide secure transmission of your data. For instance, we use a state-of-the-art SSL (secure socket layer) encryption method for credit card information. We use all the standard credit card processing companies to ensure the security of your private information.

We are happy to help you cancel an order. Send an email to [email protected] for assistance.

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